What support covers
WAH MEK support covers access, billing, purchase, entitlement, and technical product issues once the applicable production systems are live. Ordinary support does not include personalized correction advice, live calls, coaching, therapy, or crisis services.
Support by offer
The Anti-Drift Doctrine: purchase and download support. WAH MEK Core: account, billing, access, and technical support; personalized case review is not included. WAH MEK Guided: Core support plus the structured Human Case Reviews included with the selected plan. Private Execution Intervention: direct support limited to the accepted case and its 30-day intervention window.
Human Case Reviews
Guided annual members receive three reviews per paid year. Guided monthly members earn one review after the second, sixth, and tenth consecutive successful monthly payments. A review covers one submitted correction case, private voice analysis when supplied, a written decision, one specific next command, and one clarification. The target response time is three business days. Reviews are not live calls or unlimited messaging.
Response targets
Ordinary Doctrine, Core, and Guided account or technical requests target a response within three business days. Eligible Guided reviews target three business days. Active Private Intervention case messages target one business day during the 30-day intervention. These are service targets, not guarantees, and exclude holidays and periods when the service is unavailable.
What to include
When reporting a problem, include your browser, device, the page or screen where the problem occurred, what you clicked or entered, what happened, and an order or purchase reference if one exists. Screenshots can help when they do not expose sensitive information.
Sensitive information
Do not send payment-card numbers, passwords, authentication secrets, highly sensitive medical information, legal case secrets, financial-account credentials, or emergency/crisis information through ordinary product-support messages.
Support contact
WAH MEK is currently a pre-production candidate. A verified support contact will be published before public production launch.